Shipping & Returns

Shipping

Shipping Costs within Australia

  • We ship within Australia via Australia Post
  • We offer a $9.50 flat rate shipping throughout Australia.
  • $15 Express Shipping throughout Australia
  • Free shipping on all orders over $150
  • We aim to have your order packed and shipped to you within 1 – 2 days of receiving your order.
  • You can track your package via the tracking number sent to your email once your order has been dispatched.
  • Please note Australia Post do not deliver on Saturday or Sunday
  • Please note your item can not be shipped on a Saturday, Sunday or Public Holidays

Please note we have no control over how fast/long the courier may take. All orders will be sent out with ‘Authority to leave’ unless specified otherwise, please send through an email if this is not suitable. It is the customer’s responsibility to note if they would like signature on delivery.

Returns


We want you to be 100% satisfied with your order. If for some reason you are not happy with your product(s), have any questions or the product is faulty, please send us an email at hello@thewildflowerstore.com.au

To be eligible for a return, your products must be unopened and in the original condition and we must be notified within 14 days of original purchase. Please choose carefully as we do not give refunds for change of mind. Please be aware that the return costs are the customer’s responsibility.

In the unlikely event that your product arrives damaged, please contact us within 48 hours so we can asses the damage. We take great pride and care in packaging your order securely, however once your package leaves the studio, it’s in the hands of the courier.

Please note that we do not accept returns on earrings, this is for hygiene purposes.

Please ensure your postal address is correct as we are unable to give refunds for incorrect delivery information.

If you do wish to return your product, send us an email at hello@thewildflowerstore.com.au